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Frequently Asked Questions

To view Frequently Asked Questions about Home Ice Cream's Cool Cube, Click Here

  • Gluten in Home Ice Cream products
  • Peanuts and other nuts in Home Ice Cream products
  • GMO Status of Home Ice Cream products
  • Halal Enquires
  • Animal Products
  • Factory Accreditation
  • How can I buy Home Ice Cream?
  • How do I find out if Home Ice Cream is delivered in my street?

Gluten in Home Ice Cream products

  • The following products do not contain gluten or glucose.
  • Product Code 14 – Natural Fruit and Juice Bar
  • Product Code 28 – Honey and Macadamia 1.2 Litre
  • Product Code 64 – Lite ‘N’ Lovely Cups

The following products contain maize based glucose.

  • Product Code 2 – Raspberry Split
  • Product Code 3 – Natural Bowen Mango Bar
  • Product Code 5 – 2 L All Natural Vanilla
  • Product Code 8 – Water Ice Blocks
  • Product Code 15 – All Natural Lemonade Bar
  • Product Code 16 – Natural Pine Lime Split
  • Product Code 18 – Natural Chocolate Milk Bar
  • Product Code 24 – Rum N Raisin
  • Product Code 35 – Embrace French Vanilla
  • Product Code 36 – Embrace Mango & Macadamia
  • Product Code 38 – Coconut Ice
  • Product Code 40 – Embrace Choc Coffee Swirl
  • Product Code 43 – Natural Passionfruit Yoghurt
  • Product Code 56 – Neo Star Cake
  • Product Code 61 – All Natural Vanilla Cups
  • Product Code 99 - Mango Gold
  • Product Code 66 - Peaches & Cream Dessert
  • Product Code 91 – Natural Strawberry Milk Bar
  • Product Code 93 – S M S Raspberry
  • Product code 84 - Natural Koolstix
  • Product Code 71 - Sheer Indulgence
  • Product Code 67 - Natural Boysenberry Yoghurt 
  • Product Code 98 - White Heart
  • Product Code 99 - Raspberry Blush

The following contain maize based glucose and gluten free flour.

  • Product Code 23 - Choc Coated Heart
  • Product Code 74 – Mini Hearts
  • Product Code 55 - Monster Mudfoot
  • Product Code 99 - Mini Coffee Hearts
  • Product Code 99 - Choc Mint Heart
  • Product Code 99 - El Dorado Strawberry

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Peanuts and other nuts in Home Ice Cream products

Due to the possible use of common lines, the possibility of traces of nuts cannot be totally eliminated from all products.

The following products are nut free as they are made first after the mix plant, pipe work, vats and machines have been washed and sanitised.

• Product Code 8 – Water Ice Blocks
• Product Code 14 – Fruit and Juice Bars
• Product Code 15 – Natural Lemonade Bars
• Product Code 18 – Natural Chocolate Milk Bar
• Product Code 84 – Natural Koolstix
• Product Code 91 – Natural Strawberry Milk Bar
• Product Code 93 – S M S Raspberry

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GMO Status of Home Ice Cream products

None of the ingredients used in our products contain Genetically Modified Organisms.

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Halal Enquires

The majority of the flavours that we use contain alcohol, which is used as a carrier for the flavour compounds.

The following products do not contain alcohol based flavours:
Product Code 14 - Natural Fruit and Juice Bar
Product Code 28 - 1.2 Litre Honey and Macadamia
Product Code 18 - Natural Choc Milk Bars
Product Code 40 - 1.2 Litre Choc Coffee Almond Swirl

Emulsifiers (407, 410, 412, 460 and 471) are from vegetable origins

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Animal Products

Home Ice Cream products do not contain any animal fat (i.e. Lard, dripping, edible tallow, etc.). The fat in our ice creams comes from milk fat (which is present in milk, butter and butter milk powder).

All our current stabilisers used in the ice cream are of vegetable origins.

Cochineal is currently found in the Koolstix (#84), Natural Bowen Mango Bar (#3) and Natural Strawberry Milk Bar (#91), Super Sampler - Mango Gold (#99) and Super Sampler - Raspberry Blush (#99).

Traces of Egg is found on some products as they may have come in contact with an ingredient which is made on a line used to make other ingredients containing egg. (These include: Ginger Nut Log #65, Raspberry Jelly Top #59, Chewy Choc Triplets #50, Choc Dipped Banana Bar #45 and Creamy Milk Bars #4, Mini Moos #83, Vanilla Iceberger #44 and Super Sampler - Choc Iceberger #99).

 
 

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Factory Accreditation

Pixie Ice Cream Pty. Ltd. manufactures all of the products in the Home Ice Cream range. The factory has a certificate of accreditation as a Dairy Processor (number 114171-000), which is audited regularly by Safe Food Queensland.

The factory, as a holder of this accreditation, complies with the requirements of Queensland's Food Production (Safety) Act 2000 and the Food Production (Safety) Regulation 2002. This is achieved by utilising Hazard Analysis Critical Control Points (HACCP) as a process control measure to prevent the manufacture of out of specification product. All product manufactured at the factory is tested to comply with the National Food Standards Code.

The factory successfully passed the last audit, conducted in March 2008, from Safe Food Queensland.

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How can I buy Home Ice Cream?

Each fortnight you will hear the bell in your street at about the same time. Simply wait on the footpath and your driver will stop so you can choose from our colourful menu board. And because you buy in bulk saving cartons, you can enjoy special treats anytime, straight from our freezer to yours.

Home Ice Cream have successfully created their online ordering concept "Cool Cube".  The Cool Cube system is only available in very limited areas of Brisbane at this stage however is due to expand nationally by the beginning of 2009.  Keep watching in your mail box for a specific Cool Cube brochure, when you receive this, you can start purchasing your favourite ice cream, online!

Click on the Cool Cube logo to see if our online ordering facility is available in your area, or to read more about our unique Cool Cube system!

Stay watching this space for more info to come!

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How do I find out if Home Ice Cream is delivered in my street?

Call the number nearest to you or the National Office on (07) 4699 9980.

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